Redefine Furniture and More

Refund and Returns Policy

Return Policy

All furniture have a fee of $300 none refundable shipping fee. 

Finding your perfect piece should be easy. If an item isn’t the perfect match, return it for a refund within 15 days of delivery in the original condition and packaging.

A few items can’t be returned, including:

  • Clearance items (unless damaged or defective) 
  • Gift cards
  • Personalized items, special orders 
  • Items marked “Non-Returnable”
  • Items you have already assembled
  • Open Box Items
  • Large furniture pieces unless damaged. 

Any outbound shipping charges collected on the order will not be refunded. This includes:

  • $4.99 shipping charge for orders under $35
  • Upgraded shipping charges (expedited, express, room of choice, etc.

 

However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

Refund Options

You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. 

Extended Holiday Return Policy

For all items purchased between November 1 and December 31, the deadline to return them is extended until January 31.